EZY GPS Warranty & Support

Overview

EZY GPS tracking devices are covered by a manufacturer warranty when used and installed in accordance with EZY GPS installation guidelines.

This page explains:

12 months from the date of purchase

Extended warranty terms may apply depending on the product package or service plan.

For specific warranty details relating to your device, contact EZY GPS support.

To maintain warranty coverage, the device must be:

Hardwired devices must be installed using proper automotive wiring standards.

Where immobilisation features are installed, the installation should be completed by a qualified installer or auto electrician.

Incorrect installation can cause device failure or vehicle issues. Examples of compliant practices:

Refer to the installation guides for full instructions:

The warranty does not cover damage caused by:

EZY GPS trackers use mobile network connectivity to transmit location data.

Network service interruptions caused by mobile carriers are outside the control of EZY GPS and are not covered under device warranty.

Temporary signal loss may occur in areas such as underground parking areas, remote rural locations, or enclosed metal structures.

Once the device returns to an area with signal coverage, it will reconnect automatically.

Before contacting support, check the troubleshooting guide. This guide resolves many common issues quickly.

When contacting support, please provide:

If a device is confirmed to be faulty under warranty, EZY GPS may arrange for repair or replacement of the device.

Replacement procedures may vary depending on the device type and service plan.

The support team will provide instructions if a return or replacement is required.