What information does EZY GPS collect?

EZY GPS collects identity and contact information (name, email, phone, address), account and service information (customer details, device identifiers), location and tracking data (GPS location, trip history, geofence alerts), technical and usage information (app usage, IP address, browser type), and payment information (transaction records processed securely via payment providers).

How does EZY GPS collect personal information?

EZY GPS collects personal information when you visit the website, enquire about products or services, purchase or activate a GPS device, register an account or use the app, contact support, or subscribe to communications. Information may also be collected automatically through cookies and analytics tools.

How does EZY GPS use personal information?

Personal information is used to provide and manage GPS tracking services, activate and maintain devices, process orders and payments, provide customer support, send service updates and alerts, improve products and services, and comply with legal and regulatory obligations.

How is location and tracking data used?

Location and tracking data is used to display vehicle or asset location in the app, provide trip history and movement reports, trigger alerts and notifications, and support theft recovery and security features. EZY GPS does not actively monitor individual tracking data except where required for customer support, system integrity, technical issues, or legal compliance.

Who does EZY GPS disclose personal information to?

EZY GPS may disclose personal information to employees and contractors, telecommunications and network providers, payment processors, professional advisers (accountants, lawyers, auditors), and law enforcement or regulatory authorities where required by law. All parties are required to handle information securely.

Is personal information stored overseas?

Personal information may be stored or processed on servers located outside Australia.

How long does EZY GPS retain personal information?

EZY GPS retains personal information and tracking data only for as long as necessary to provide services, meet legal and regulatory obligations, resolve disputes, and enforce agreements. Data may be deleted or anonymised when no longer required.

How does EZY GPS protect personal information?

EZY GPS takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure servers and infrastructure, restricted access controls, and encrypted communications where appropriate.

How can I access or correct my personal information?

You can request access to or correction of your personal information by contacting EZY GPS directly.

Privacy Policy

1. What Information We Collect

We may collect the following types of personal information:
a) Identity and Contact Information

Full name
Business name
Email address
Phone number
Billing and delivery address

b) Account and Service Information

Customer account details
Subscription and plan information
Device identifiers (such as IMEI, serial number, SIM number)
Support requests and service history

c) Location and Tracking Data

Real-time GPS location data
Historical location and trip data
Movement data and timestamps
Geofence alerts and event data

d) Technical and Usage Information

App usage data
Website usage data
IP address
Browser type and device information

e) Payment Information

Transaction records
Payment method details (processed securely via payment providers – EZY GPS does not store full credit card details)

2. How We Collect Your Information

We collect personal information when you:

Visit our website
Enquire about our products or services
Purchase, activate, or use a GPS device

Register an account or use our app or platform
Contact us for support or assistance
Subscribe to updates or communications

We may also collect information automatically through cookies and analytics tools when you browse our website.

3. How We Use Your Information

We use personal information for the following purposes:

To provide, manage, and support GPS tracking services
To activate and maintain devices and SIM services
To process orders, payments, and subscriptions

To provide customer service and technical support
To send service updates, alerts, and important notices
To improve our products, services, and user experience
To comply with legal, regulatory, and contractual obligations

We do not sell personal information.

4. Use of Location and Tracking Data

Location and tracking data is collected and processed solely for the purpose of providing GPS tracking, monitoring, reporting, and security services to authorised users on the account.

Location data may be used to:

Display vehicle or asset location in the app
Provide trip history and movement reports
Trigger alerts and notifications

Support theft recovery and security features

EZY GPS does not actively monitor individual tracking data except where required to provide customer support, maintain system integrity, investigate technical issues, or comply with legal obligations.

5. Lawful Use of Tracking Services

EZY GPS provides tracking technology only. It is the responsibility of the customer to ensure that any use of EZY GPS products and services complies with all applicable laws, including workplace surveillance, privacy, and consent requirements.

If you install a GPS device in a vehicle used by other individuals, you are responsible for:

Informing those individuals
Obtaining any required consent
Complying with relevant workplace and surveillance laws

EZY GPS is not responsible for any misuse of its products or services.

6. Disclosure of Personal Information

We may disclose personal information to:

Our employees and contractors (for service delivery and support)
Telecommunications and network providers
Payment processors

Professional advisers (such as accountants, lawyers, auditors)
Law enforcement or regulatory authorities where required by law

All parties receiving personal information are required to handle it securely and in accordance with privacy obligations.

7. Overseas Data Storage and Processing

EZY GPS operates systems and infrastructure that support GPS tracking services, mobile applications, data processing, and hosting.
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As part of delivering these services, personal information and tracking data may be stored or processed on servers located outside Australia.
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Where personal information is handled outside Australia, EZY GPS takes reasonable steps to ensure that such information is managed in a manner consistent with Australian privacy obligations.

8. Service Infrastructure and Availability

EZY GPS delivers its services using a combination of systems, networks, and infrastructure. While reasonable steps are taken to ensure reliability, security, and performance, EZY GPS does not guarantee uninterrupted or error-free operation and is not responsible for service interruptions outside its reasonable control.

9. Data Retention

EZY GPS retains personal information and tracking data only for as long as necessary to:

Provide services
Meet legal and regulatory obligations
Resolve disputes
Enforce agreements

Data may be deleted or anonymised when no longer required.

10. Security of Your Information

EZY GPS takes reasonable steps to protect personal information from:

Misuse
Interference
Loss

Unauthorised access
Modification or disclosure

This includes:

Secure servers and infrastructure
Restricted access controls
Encrypted communications where appropriate

However, no system can be guaranteed to be completely secure.

11. Data Breaches

In the event of a data breach that is likely to result in serious harm, EZY GPS will comply with its obligations under the Notifiable Data Breaches scheme and notify affected individuals and relevant authorities as required by law.

12. Accessing and Correcting Your Information

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below.

13. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

Improve website functionality
Analyse traffic and usage patterns
Enhance user experience

You can disable cookies in your browser settings, however this may affect website functionality.

14. Marketing Communications

We may send you information about our products, services, or updates. You can opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

16. Complaints

If you believe we have breached your privacy, you may contact us using the details below. We will investigate the matter and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

17. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:If you believe we have breached your privacy, you may contact us using the details below. We will investigate the matter and respond within a reasonable time.

EZY GPS Pty Ltd
Website: https://www.ezygps.com.au
Email: sales@ezygps.com.au
Phone: 1300 399 477

Get the most out of the provided software by downloading the EZY GPS app