Privacy Policy
Intoduction
EZY GPS Pty Ltd (“EZY GPS”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open, transparent, and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).This policy applies to all users of www.ezygps.com.au, our mobile applications, GPS tracking devices, and related services.
Information We Collect
We may collect and process the following types of personal information:
- Identity and Contact Information
- Full name
- Email address
- Phone number
- Portal address
- Business details (if applicable)
- Account and Service Information
- User account details
- GPS device information (e.g. IMEI, serial number, SIM details)
- Service and support history
- Location and Tracking Data
- Real-time location data
- Trip history and movement data
- Geofencing and timestamp information
- Technical and Usage Information
- IP address
- Browser type and device information
- Website and application usage data
- Payment Information
- Transaction details
- Billing information
(Payment details are processed securely via third-party payment providers. We do not store full credit card details.
How We Collect Information
We collect information when you:
- Visit or interact with our website
- Register for an account or purchase our products
- Activate or use a GPS tracking device
- Use our mobile applications
- Contact us for customer support
- Interact with us via forms, email, or phone
- Use our Services, including via cookies and analytics tools
How We Use Your Information
We use personal information to:
- Provide, operate, and manage our Services
- Activate and maintain GPS devices and user accounts
- Process payments and subscriptions
- Communicate with you regarding your account or services
- Provide customer support and technical assistance
- Improve our products, services, and user experience
- Comply with legal and regulatory obligations
We do not sell your personal information to third parties.
Use of Location Data
Location data is collected solely for the purpose of providing GPS tracking services, including:
- Real-time vehicle or asset tracking
- Trip history and reporting
- Safety alerts and notifications
EZY GPS does not actively monitor individuals unless required for service delivery, technical support, or legal compliance.
Customer Responsibilities
EZY GPS provides tracking technology only. Customers are responsible for ensuring that their use of GPS tracking devices complies with applicable privacy, surveillance, and employment laws in Australia or other relevant jurisdictions.
Disclosure of Personal Information
We may disclose personal information to:
- Our employees, contractors, and service providers
- Telecommunications and network providers
- Payment processors
- Professional advisers (legal, accounting, or compliance)
- Government authorities or law enforcement where required by law
All third parties are required to handle personal information securely and in accordance with applicable privacy laws.
Overseas Data Storage
Your information may be stored or processed on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our Services
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymised.
Data Security
We implement appropriate technical and organisational measures to protect personal information from unauthorised access, misuse, loss, or disclosure. However, no system can be guaranteed to be completely secure.
Data Breaches
In the event of a data breach that is likely to result in serious harm, EZY GPS will comply with the Australian Notifiable Data Breaches scheme and notify affected individuals and relevant authorities as required by law.
Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.
Cookies and Analytics
Our website uses cookies and similar technologies to ensure functionality, analyse website traffic, and improve user experience. You may disable cookies through your browser settings, although this may affect website performance.
Marketing Communications
We may send marketing communications where permitted by law and with your consent. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will apply from the date of publication.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: sales@ezygps.com.au
- Phone: 1300 399 477
